Returns/Exchanges

Returns/Exchange

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we are unable offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.
 
To make a return/exchange:

Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged and have all original tags attached.

Below is the returns address. Please include a note in your parcel with the reason for your return.

INFINITY 
Unit 8 Park Road
Manchester
BL9 5BQ

We always recommend returning your items via a recorded service, as unfortunately we can't be held responsible for any items that do not reach us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there was a error on our part. Please hold onto proof of postage as we're also not responsible for returns lost in the post.

We aim to process all returns within 2-3 days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status your refund.

If approved, your refund will be processed, and the cost will be reimbursed to via your original method of payment.